Terms of service

OVERVIEW
This website is operated by thula-wall. Throughout the site, the terms “we”, “us” and “our” refer to thula-wall. thula-wall offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Right of cancellation

These rules apply only to sales to consumers, unless otherwise agreed. You have 14 days right of cancellation when you shop at www.woodupp.co.za. The cancellation period expires 14 days after you have received your item(s). You must notify us within 14 days of receipt that you wish to cancel your purchase. In your notice, please make clear to us that you wish to exercise your right of cancellation. You will find it in your order confirmation and at the bottom of these terms. You cannot undo by simply denying receipt of the item without giving us clear notice of this.

Return

At woodupp.co.za, you pay your return costs yourself. You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. Upon return, you are responsible for the goods being packed securely. You bear the risk of the item up to the time of delivery of the item. You can usefully reuse the packaging from woodupp.co.za. The absence of original packaging may represent a decrease in value, so to be sure to receive all the money back, it is recommended that the item be returned in the original packaging. Enclose a copy of the order confirmation or clearly state which order number it is regarding.

*Sales items cannot be returned or exchanged.

The condition of the item when you send it back

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store. If the product has been tested in addition to what is described above, we consider it to be used, which means that you will receive only part or nothing of the purchase amount, depending on the commercial value of the item. In order to receive the entire purchase amount, you must do the same as you can in a physical shop. You are allowed to test the product, but do not take it in real use. If a product has been used, the depreciation will be deducted from your refund. Therefore, be sure to keep the protective foil on the goods until you are sure that you will not make use of the right of cancellation.

Refund of the purchase amount

If you regret your purchase, you will of course get the amount you have paid back. In the event of depreciation for which you are liable, the amount of the purchase will be deducted. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than the cheapest form of standard delivery that we offer) , without undue delay and in any case within 14 days from the date on which we have received notice of your decision to cancel this agreement. We will carry out such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the goods back, unless you have submitted, before then, proof of return.

If you regret the purchase, the item must be sent to: Thula Wall, Unit 4, Building 4, Riversands Outlet Park, 2156.

You can also cancel the purchase by providing clear notice and handing it in personally at the above address, against prior agreement.

Panels and Samples

To ensure complete satisfaction, we highly recommended ordering a sample prior to placing an order for panels. Please be aware that the colors of the panels displayed on computer screens may vary due to differences in computer resolutions and settings. We strive to provide accurate representations of our products, but we cannot guarantee an exact color match on digital devices. Additionally, as wood is a natural product, the tonal colours and textures of the wood may differ from the sample received. All products labeled as “rustic” will exhibit the inherent characteristics of wood, such as knots, open knots, pips, cracks, splits, and medullary ray. While we make every effort to provide accurate representations, these natural variations contribute to the unique charm and character of the wood.

It’s important to note that not all samples will show the true character of the wood. By ordering a sample, customers can assess the actual colours, textures, and natural characteristics of the panels before making a final decision. Please note that there may be slight variations in colour, texture, and appearance between the sample and the actual product, and by the ordering products from us, customers acknowledge and accept this possibility.

As wood is a natural material, please be aware that running fabric or hands across the surface of the panels may cause splintering or catch fibres from the fabric. This is a characteristic of the material and should be taken into consideration when handling and maintaining the panels.

To preserve the natural look and feel of the wood, our panels are not treated or coated. Applying finishes can alter the colour, texture, and overall appearance, taking away from the authentic character of the material.

Please note that wood is a natural material and, as such, will change in appearance over time. Exposure to air (oxidation) and UV light can cause the colour of wood to darken, lighten, or otherwise alter. These changes are a natural part of the aging process and are not considered defects.

The longer you have your wood products, the more variation may become apparent. This includes any samples you may have previously received. For this reason, we strongly recommend requesting fresh samples if your original ones have been in your possession for an extended period of time, to ensure you are viewing the most accurate representation of our current finishes

Redress

If you want to complain about your purchase, please contact our customer support via info@thulawall.com

Damage caused during or after installation (when WoodUpp installers have not been used):
Defects resulting from incorrect installation or failure to follow WoodUpp’s installation guidelines
Normal wear and tear
Colour variation within acceptable manufacturing tolerances
Products that have been cut, modified, or customised after delivery
By proceeding with installation, the customer acknowledges that WoodUpp Middle East panels are a permanent wall fixture. WoodUpp UAE accepts no responsibility for any damage caused to walls, surfaces, ceilings, or any other part of the property during or after installation, including but not limited to:

Damage caused when attaching panels to walls
Marks, holes, or surface damage resulting from the installation process
Damage caused when removing or uninstalling panels
Any costs associated with restoring walls or surfaces to their original condition
It is the customer’s sole responsibility to ensure that the installation surface is suitable and that installation is carried out correctly, either by a qualified professional or strictly in accordance with WoodUpp’s installation guidelines. WoodUpp Middle East strongly recommends engaging a qualified installer. Any costs of remediation, redecoration, or restoration of surfaces are entirely the customer’s responsibility.

WoodUpp Installation Terms:

Please note the price per panel does not include installation. Installation can be managed by our team so please request a quote at pm@woodupp.ae.

If you have booked and paid for installation through our team, please note the following:

  • All installation surfaces must be level, dry, structurally sound, and ready to receive the panels.
  • All electrical, plumbing, HVAC, and any other related building works within the installation area must be completed before commencement.
  • The installation area must be cleared of obstructions and provide unrestricted access for our installation team.
  • A reliable power supply and sufficient working space must be available throughout the installation period.
  • Any moisture ingress, water damage, structural defects, or substrate issues must be rectified before installation. Please note that WoodUpp cannot be held responsible for any pre-existing site conditions, substrate defects, or moisture-related issues that may affect the performance or appearance of the finished installation.

If our installation team arrives on site on the date requested and confirmed by the installer controller and client and the site is not ready, a call out fee will be charged to the client.

CONTACT INFORMATION
Questions about the Terms of Service should be sent:

Thula Wall

info@thulawall.com

011 568 2529

Unit 4, Building 4, Riversands Outlet Park, Riversands Blvd, Knopjeslaagte, Johannesburg, 2156


PUBLISHER

The website is owned and published by:

WoodUpp A / S
Industrivej 59
6760 Ribe
Denmark
Telephone: +45 78 74 02 02
Email: pm@woodupp.com