Refund policy

Right of cancellation

These rules apply only to sales to consumers, unless otherwise agreed. You have 14 days right of cancellation when you shop at www.thulawall.co.za. The cancellation period expires 14 days after you have received your item(s). You must notify us within 14 days of receipt that you wish to cancel your purchase. In your notice, please make clear to us that you wish to exercise your right of cancellation. You will find it in your order confirmation and at the bottom of these terms. You cannot undo by simply denying receipt of the item without giving us clear notice of this.

Return

At thulawall.co.za, you pay the shipping costs yourself. You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. Upon return, you are responsible for the goods being packed securely. You bear the risk of the item up to the time of delivery of the item. You can usefully reuse the packaging from thulawall.co.za. The absence of original packaging may represent a decrease in value if the panels are damaged in transit, so to be sure to receive all the money back, it is recommended that the item be returned in the original packaging or something closely aligned. Enclose a copy of the order confirmation or clearly state which order number it is regarding.

* Sale Items cannot be returned or exchanged.

The condition of the item when you send it back

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, the product needs to be returned undamaged and unused. You are allowed to test the product, but do not take it in real use. If a product has been used, the depreciation will be deducted from your refund. Therefore, be sure to keep the packaging on the goods until you are sure that you will not make use of the right of cancellation.

Refund of the purchase amount

If you regret your purchase, you will of course get the amount you have paid back. In the event of depreciation for which you are liable, the amount of the purchase will be deducted. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (If the goods have not been shipped as of yet) , without undue delay and in any case within 14 days from the date on which we have received notice of your decision to cancel this agreement. We will carry out such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the goods back, unless you have submitted, before then, proof of return.

If you regret the purchase, the item must be sent to: Thula Wall, Unit 4, Building 4, Riversands Outlet Park, 2156.

You can also cancel the purchase by providing clear notice and handing it in personally at the above address, against prior agreement.

Natural Materials
Majority of our panels are made using real wood veneers. Please note that wood changes in colour overtime when exposed to natural light and oxygen. Please keep this in mind when purchasing wood products. We do not recommend our products in areas exposed to natural sunlight or water/steam.