Shipping policy

ORDER PROCESSING

Orders are processed once payment has been received. Card payments are confirmed immediately. For EFT payments, we dispatch once the funds have cleared in our account, which usually takes one business day.

If an item is unavailable, we will contact you with an expected delivery date and give you the option of waiting, choosing an alternative, or cancelling for a full refund.

DELIVERY AREAS AND TIMES

We deliver nationwide within South Africa. Please allow 3 to 5 working days from receipt of payment for delivery. These times are estimates. If there is a delay, we will contact you with a revised delivery date. If delivery is delayed by more than 30 days beyond the estimate, you may cancel your order for a full refund.

SHIPPING COSTS

Shipping is calculated at checkout based on the total weight of your order and the province you are delivering to. As a guide, delivery of one or two 240cm panels (up to 30kg) costs:

• Gauteng: R250
• Western Cape, KwaZulu-Natal, Eastern Cape and Free State: R350
• Limpopo, Mpumalanga, North West and Northern Cape: R550

Small orders, such as accessories up to 5kg, start from R150. Heavier orders are priced by weight at checkout.

COLLECTION

You can choose to collect your order free of charge at checkout. We will let you know when your order is ready for collection. Collections are from:

Thula Wall
Unit 4, Building 4, Riversands Outlet Park
Riversands Blvd, Knopjeslaagte
Johannesburg, 2156

Please bring your order number. Your order remains at our risk until it is handed over to you.

SAMPLES

Samples can be ordered online. Sample prices and delivery costs are shown at checkout. Sample offers may change from time to time.

DELIVERY ADDRESS AND FAILED DELIVERIES

Please make sure your delivery address and contact number are correct when you order. If a delivery fails because no one is available to receive it or the address is incorrect, a redelivery fee may apply.

RISK AND OWNERSHIP

Your order remains at our risk until it is delivered to you or collected. Ownership passes to you on delivery or collection, once payment has been received in full.

CHECKING YOUR DELIVERY

Please check your order when it arrives or when you collect it. If anything is damaged or missing, let us know at info@thulawall.com within 48 hours, with photos where possible, and we will arrange a replacement or refund. This does not affect your rights if goods are later found to be defective.

INSTALLATION

Delivery does not include installation. To request an installation quote, email info@thulawall.com.

QUESTIONS

Email info@thulawall.com or call 011 568 2529.